Last Updated: July 1, 2024

Introduction and Purpose

EDST, LLC and its affiliates, including but not limited to Quext IoT, LLC, Quext Homebase, LLC, Quext Digital Human, LLC, Quext Websites, LLC, Quext Connect, LLC, and Quext Go, LLC (hereinafter “Quext” or “we”) is a company that provides various products and services to help you and others (e.g., your landlord, property owner, or management company) engage in leasing discussions with a digital human and control and monitor smart devices (e.g., locks, thermostats, etc.) within an apartment or other form of residence (“Property”). This Privacy Policy (“Policy”) applies to Property visitors, users who are landlords or property managers, owners and their service providers (collectively, “Landlords”), and users who are tenants (“Tenants”).

Quext’s Services vary widely and include some non-traditional product(s) and service(s). Through Quext Digital Human, LLC, Quext utilizes an AI-driven product which operates as a consumer-facing digital leasing agent. This product leverages AI technologies to facilitate leasing discussions but does not incorporate any user data into AI training systems. The data used by Digital Human is dependent on the information provided by the Landlords. Quext also offers Quext Go, a product designed to automate steps in the lease submission and review process. Quext Go allows users to submit minimal personal information, which it then uses to complete lease applications and determine approval based on criteria provided by Landlords, minimizing the exchange of sensitive information.

In this Policy, we describe how we collect, use, and disclose personally identifiable information (“PII”) that we obtain from:

• Visitors to our website at onequext.com (the “Site”)
• Users of our mobile application (the “App”) and the products and services offered by Quext at the Property where people visit, work, or live (collectively, the “Services”).

As some of our Services or the Site collect more PII and non-PII than others, some of the information in this Policy may not be applicable to you. If you are a California resident, please pay particular attention to Section 10 below for special disclosures regarding your rights. If you are a Texas resident, please pay particular attention to Section 11 below for special disclosures regarding your rights.

If you have any questions about this Policy, please email us at [email protected] or call (806) 993-3200. Additional contact information is provided in the Contacting Us section below.

1. Information We Collect

Personally Identifiable Information. Certain areas and features of our Services or Site, particularly our App, require registration. To register, you must provide or verify your full name, email address, password, and phone number. While we may collect additional PII from you as circumstances warrant, such as physical address, information about the applicable Property, and your lease, you may not be required to provide us with this information. In some cases, your Landlord will determine what PII to provide to us, so we encourage you to read their privacy policy carefully. Additionally, if you make any payments through a Quext Service, we would additionally collect your billing and mailing addresses and your payment information. You may also require support regarding our Services. Those communications, regardless of their format, may contain additional PII that we would collect.

Information That Is Not PII. This includes, but is not limited to, browser type and version, operating system, referral source, length of visit, page views, demographics, interests, online habits, geographical location, analytical data, temperature settings and leak monitors, security data, motion and broken glass sensors. We may combine this with PII that we have collected about you. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

Please note that we occasionally use the term “information” to refer to both PII and non-PII. Additional detail about our PII and non-PII collection practices are described below.

Our Site Collects:

• Your browser type, session details, operating system, and other system details
• Web pages you view
• Links you click
• Your IP address
• The length of time you visit our Site and particular web pages on our Site
• The referring URL, or the webpage that led you to our Site, but only if originating from a prior Quext site or service
• Approximate geolocation
• Other miscellaneous information collected through Google Analytics

Our App & Services Collect:

• Unique identifiers
• Session details, system details, device name, and model
• Operating system type, name, and version
• Language information
• Information from third parties
• Activities and information collected by or within the App and Services, such as locking/unlocking doors, temperature settings, leak monitoring, movement throughout the Property, access to public and private areas of the Property, etc.
• The length of time that you are logged into our App or Services

2. Why We Use Your PII

Providing and Improving Our Services: To provide our Services, including our AI-driven product Digital Human, to communicate with you and others about your use of our Services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes. The Digital Human product uses information from actual leases to help prevent errors, dependent on the amount of data uploaded by the Landlord. Quext Go uses minimal information provided by users to complete lease applications and perform identity checks, background checks, income verification, and other necessary measures based on criteria from Landlords. We may monitor and record calls with Quext customer support agents for quality, training, and analytics purposes.

Tailoring Content: To tailor the content and information that we may send or display, to offer location customization and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.

Protecting Rights and Interests: We may use or disclose your PII to protect the safety, property, or security rights, of you, Landlords, Quext, the Services, the Site, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity that Quext, in its sole discretion, may consider to be, or poses a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; to conduct audits; and to enforce this Policy and our Terms of Service.

Legal Compliance: To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.

Research and Analytics: To better understand how you access and use our Site and Services, including our AI-driven product Digital Human, both on an aggregated and individualized basis, in order to improve our Site and Services and respond to your preferences, and for other research and analytical purposes.

3. How We Share Information

At Your Direction: We may disclose your personal information to any third party with your consent or at your direction.

Affiliates: We may disclose PII we collect from you to our affiliates or subsidiaries. However, if we do so, their use and disclosure of your PII will be subject to this Policy.

Business Partners: We partner with other companies to integrate our Services and Site with theirs and improve the functionality of our Services and the Site. We may share your information with these partners.

Service Providers: We may disclose PII we collect to third-party vendors, service providers, contractors, or agents, such as building maintenance staff and other third parties. This includes service providers involved in the operation and maintenance of our AI-driven product, Digital Human, and our auto-populate lease application product, Quext Go, ensuring compliance with our privacy and security standards.

Third-Party Verification: For Quext Go, we may share your information with third-party service providers to conduct identity checks, background checks, income verification, and other necessary measures to determine lease approval based on criteria provided by Landlords.

Analytics Providers: While providing the Services, we may share PII with analytics providers as described below in Section 4.

Business Transfers: If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the PII to the other company.

Landlord: If you are a Tenant or a guest, we may share information with the Landlord and other third parties to monitor the condition and safety of the apartment and the Property. If you are a guest or prospective Tenant at a Property, we will share your PII with the Landlord in our role as a service provider so that the Landlord can contact you regarding your interest in becoming a Tenant and for the Landlord’s other purposes as described in the Landlord’s privacy policy, which we encourage you to read.

Roommates: If you have a roommate or roommates, we will share information that you input into the App and Services with them, such as temperature control changes, lock/unlock events, and security settings.

In Response to Legal Process: To comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

To Protect Us and Others: Where we believe it is necessary to investigate, prevent, or take action regarding illegal activities.

To Protect Our Legitimate Business Interests: Where required by law or where we believe it is necessary to protect our legal rights and interests, such as in connection with legal claims, compliance, regulatory, and audit matters.

Aggregate and De-Identified Information: We may share aggregated or de-identified information about users with Landlords and others for research or other business purposes. Such data use is more carefully described in our Data Rights and Protection Policy.

4. Our Use of Cookies and Other Tracking Mechanisms

We and our third-party service providers use cookies and other tracking mechanisms to gather information about your use of our Site or Services. We may combine this information with other information we collect from you (and our third-party service providers may do so on our behalf).

Cookies: These are identifiers that we transfer to your computer’s hard drive through your web browser. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to gather insight analytics about your use of our Site and Services.

Disabling Cookies: Although most web browsers are automatically set up to accept cookies, if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site and Services, but some features may not function.

Other Tracking Mechanisms:

• Third-Party Analytics: We use automated devices and applications, such as, but not limited to, Google Analytics, to evaluate usage of our Site, our Services, and our App. We also may use other analytic means to evaluate our Services and the Site. We use these tools to help us improve our Services, the Site, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services.

For more information, please visit Google Partner Sites. You can opt out of Google’s collection and processing of data generated by your use of the Services and the Site by visiting Google Analytics Opt-out.

5. Third-Party Links

Our Site and Services may contain links to third-party websites. Access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites. We encourage you to read the privacy policies of these services before connecting to them.

6. Security of Your PII

Quext uses reasonable physical, electronic, and administrative security measures to protect PII from unauthorized disclosure. This includes ensuring that any AI technologies and automated processes, including those in Digital Human and Quext Go, comply with industry-standard security protocols to safeguard user data.

7. Access to Your PII

If you have an account with us, you may modify your PII by logging into your account and updating your profile. Please note that copies of PII that you have updated, modified, or deleted in your profile may remain viewable in cached and archived pages of the Site or App. If you wish to modify or delete PII that you provided to us, but do not have an account, please contact us so we can assist you with your request.

8. Retention Period

We will retain your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with your Landlord for Services
• Whether there is a continued business reason to retain the information
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

9. Special Notice About Children

Our Services and Site are not designed for children. If we discover that a child has provided us with PII in violation of applicable law, we will delete such information from our systems.

10. Privacy Notice for California Residents

This California Resident Privacy Policy disclosure (“Disclosure”) is provided pursuant to the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”) as amended, and applies only to California residents. Any terms defined in the CCPA and CPRA have the same meaning when used in this Disclosure. Terms defined in the Policy maintain the same meaning when used in this Disclosure. The provisions in this Disclosure are meant to supplement the disclosures already made in the Policy.

Our Role as a Service Provider Under the CCPA & CPRA: As part of our Services, we process or maintain PII on behalf of your Landlord in our role as a service provider to the Landlord. This includes data processed by our AI-driven product, Digital Human, which operates under strict privacy and security guidelines. When we engage with you on behalf of a Landlord, your PII will be processed pursuant to their privacy policy, not ours. If we receive a privacy question from you about your Landlord’s services, we will redirect your request to the Landlord.

Categories of PII Collected: Below is a summary of the categories of PII that we generally collect in the course of providing our Services or through the Site:

• Identifiers: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
• Personal Information Categories Listed in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)): Name, signature, Social Security number, address, telephone number, passport number, driver’s license or state identification number, insurance policy number, education, employment history, bank account number, credit card number, debit card number, or other financial information.
• Commercial Information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or Similar Network Activity: Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement (on an anonymous basis).
• Geolocation Data: Physical location or movements.
• Professional or Employment-Related Information: Current or past job history or performance evaluations.

Sales of PII to Third Parties: We do not sell personal information collected through our Services or Site. However, we may share aggregated and anonymized usage data with third parties for analytics or research purposes.

Right to Request Disclosure: You have the right to request, free of charge, that we disclose information about our collection and use of your PII over the past twelve (12) months, including:

• The categories of PII we collect about you.
• What PII we collect, use, or disclose about you.
• The categories of sources of the PII we collect about you.
• Our business or commercial purpose for collecting the PII.
• For each category of PII, the categories of third parties with whom it was disclosed.
• The specific pieces of PII we collect about you.

For more information on how to request information about our collection, use, and disclosure of your PII, see the “Submitting CCPA Requests” section below.

Submitting CCPA/CPRA Requests: Once we receive your request and verify your identity, we will review your request to see if an exception allowing us to retain the information applies. We will delete or de-identify PII not subject to an applicable exception from our records and will direct our service providers to take similar action.

Requests to Know or Delete: To exercise your rights to know or delete described above, you may submit a request by contacting us through the “Contacting Us” section below.

Verification of Requests: Only you, or an individual legally authorized to act on your behalf, may make a request to know, delete, or opt-out related to your PII. To designate an authorized agent or to make a request on behalf of another consumer, please contact us through the “Contacting Us” section below.

Timing: We will use reasonable efforts to respond to your request within 45 days of receipt. If we require additional time, we will inform you of the reason and extension period in writing.

11. Privacy Notice for Texas Residents

This Texas Resident Privacy Policy disclosure (“Disclosure”) is provided pursuant to the Texas Data Privacy and Security Act (“TDPSA”) and applies only to Texas residents. Any terms defined in the TDPSA have the same meaning when used in this Disclosure. Terms defined in the Policy maintain the same meaning when used in this Disclosure.

Our Role as a Controller and Processor Under the TDPSA: As a technology vendor to apartment management companies, we operate as both a controller and a processor. This includes the processing of personal data through our AI-driven product, Digital Human, under stringent privacy and security measures.

Categories of Personal Data Collected: Below is a summary of the categories of personal data that we generally collect:

• Identifiers: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
• Personal Information Categories Listed in the Texas Customer Records Statute: Name, signature, physical characteristics, address, telephone number, Social Security number, and more.
• Commercial Information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Internet or Similar Network Activity: Browsing history, search history, information on a consumer’s interaction with a website or application.
• Geolocation Data: Physical location or movements.
• Professional or Employment-Related Information: Current or past job history or performance evaluations.

12. Artificial Intelligence Specific Clauses

AI Data Processing and Privacy:

Our AI-driven product, Digital Human, processes user interactions to facilitate leasing discussions. However, no personal data is used to train AI models or improve AI algorithms. All data processing is conducted in real-time and is not stored for future AI training purposes. The product uses information from actual leases to help prevent errors, based on the data provided by the Landlord.

Our automated lease completion product, Quext Go, processes personal information of users to complete lease applications. Quext Go uses minimal user information to perform necessary verification checks and complete lease applications based on Landlord criteria, proactively minimizing the exchange of sensitive information.

Disclaimers:

While we strive to ensure that our AI-driven product, Digital Human, and our automated lease application product, Quext Go, provide accurate and helpful information, it is important to note that the responses are based on pre-programmed algorithms and data. Quext disclaims any liability for decisions made based on interactions with Digital Human or Quext Go. Users should always verify critical information through direct communication with Quext representatives and/or the Landlord.

13. Changes to this Policy

This Policy is current as of the Effective Date set above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site at www.onequext.com/privacy-policy.

14. Contacting Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at:

Email: [email protected]
Phone: (806) 993-3200
Mailing Address:
Quext
5214 68th St., Suite 201
Lubbock, TX 79424

We value your privacy and are committed to addressing your concerns.